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Privacy Policy

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1. Items and Purpose of Processing

We collect only the information necessary to fulfill your orders and provide customer support:

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  • Order Information: Name, Email address, Payment details, Recipient's address and phone number, and any other information provided by the customer during the ordering process.

  • Service Logs: IP address, Cookies, and usage records for security and site optimization.​​

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2. Retention and Disposal Period​

Data is retained according to Korean laws and is destroyed immediately once the purpose is fulfilled:

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  • Records on Transactions & Payment: 5 years.

  • Records on Customer Complaints or Disputes: 3 years.

  • Destruction Method: Electronic files are permanently deleted using technical methods that prevent recovery.

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3. Third-Party Outsourcing & Overseas Transfer​

To provide seamless global services, we transfer or outsource data processing to the following categories of service providers. By using our service, you consent to this international transfer:

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  • Infrastructure & Data Storage: Wix.com (USA, Israel) and Google LLC (USA).

  • Logistics & Fulfillment: Authorized third-party courier and delivery services in South Korea.

  • Payment Processing: Authorized payment service providers, including but not limited to PayPal, DBS, POSB, ING, Western Union, Wise, and any other payment methods utilized for transactions.

  • Operational Support: Third-party applications provided via Wix for customer reviews and legal compliance.

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4. Global Privacy Rights​

Users may exercise their rights to access, correct, delete, or suspend the processing of their personal information at any time.

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  • EU/US & International Residents: You have additional rights, including the Right to Erasure (Right to be Forgotten) and Data Portability, under GDPR and applicable US state laws.

  • South Korean Residents: We strictly adhere to the Personal Information Protection Act (PIPA) of South Korea to protect the rights of recipients.

  • No Sale of Data: We do not "sell" or "share" your personal information with third parties for their own commercial gain.

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5. Privacy Officer
If you have any questions regarding this policy or your data, please contact:

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Return & Refund Policy

1. General Principles


Due to the perishable nature of our products (flowers, cakes, etc.), returns and exchanges are generally not permitted once the order has been processed or delivered.

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2. Eligibility for Refund or Redelivery


A refund or redelivery may be issued in the following exceptional cases:

  • Non-delivery: The product was not delivered on the scheduled date.

  • Inability to Supply: If we are unable to fulfill all or part of your order, we will notify you immediately and provide a full refund.

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3. Limitations of Liability (Non-refundable Cases)


Giftorea is not responsible for, and will not issue refunds in the following circumstances:

  • Incorrect Information: Delivery to an incorrect address provided by the sender.

  • Recipient Issues: Unsuccessful delivery due to the recipient being absent or refusing the delivery.

  • Improper Handling: Quality issues arising from improper storage or handling after delivery.

  • Late Cancellation: Requests for cancellation or modification made less than 24 hours prior to the scheduled delivery date.

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4. How to Request Support


If you receive an incorrect or defective product, please contact us within 24 hours of receipt at [support@giftorea.com] with your order number and photographic evidence.

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